We understand how important technology is to your business. You rely on your equipment to work. Rely on us to make sure it works when you need it most. Our Microsoft and Cisco certified engineers are on hand and ready to offer expert support and advice.
Two Models
- Subscription-Basis, for clients interested in ensuring their IT needs are met consistently and their costs are static throughout the year. For a fixed monthly rate per-computer and per-server, we will take care of all of your IT needs. Our subscription services include an engineer on-site for a period of time every month as well as unlimited support for the computers, servers, and network devices at your location.
- Per-Incident Support, for clients seeking a pay-as-you-go plan with no strings attached. Call us for help, and we’ll take care of you.
Regardless of the model you choose, you receive the same high-quality support. We provide:
- Rapid Response: Our average on-site response time for Richmond customers is under 1.5 hours for urgent problems.
- Remote Support and Help Desk: Our technical staff can help with immediate support through our help desk, providing software and desktop support to clients when remote assistance is all that’s needed.
- Network Support and Integration: Cisco-certified engineers put their experience and expertise to work for you.
- Server Support, Sales, and Integration: Microsoft-certified technicians provide server maintenance, and our partnerships with Microsoft and other vendors help us to provide you the most appropriate server for your needs.
- Systems Design and Integration: As a full-service IT support company, we will take care of all your IT needs – planning, design, implementation, and integration of multiple technologies.
- Computer Support and Sales: Experienced technicians will assist with everything from virus and spyware removal to working with Microsoft Excel® or eliminating the mountain of email SPAM you’ve been receiving. We are also authorized to sell Dell, HP, Microsoft, Cisco, Symantec, Trend Micro, SecureComputing, AppRiver, and many other products, so ITCC will help you select the product that fits your needs if a new device is in your plans.
You can trust us. We understand how important trustworthy, reliable, and hassle free IT support is for your company. Our engineers treat your data with confidentiality and care, taking extra precautions to protect your business. We are friendly professionals who understand the importance of fostering a good, trusted relationship with clients - an understanding reflected in our positive attitudes and commitment to your needs.
Learn more about some of the products and services that the IT and Communications Company provides:
- Are you tired of getting SPAM email? SecureTide may be what you need. In addition to industry-leading junk email filtering, SecureTide provides mail storage in the event your Internet service fails, ensuring that you never lose an email from an important client.
- Ever wanted to prevent your employees from wasting their days on MySpace, FaceBook, YouTube, and personal tasks? SecureComputing’s Smart Filter may be the solution you’re looking for. This web filtering software prevents access to restricted sites based on content, allowing you to define what is appropriate or inappropriate for your staff to do with business computers.
- Wish you could share calendars and contacts with your staff? Microsoft Small Business Server with Microsoft Exchange may be what you need!